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10 Essential People Skills for Today's Government Employee
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2020 Federal Manager's Guide®
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This handy booklet is a fun, effective guide that shows government employees how to become an indispensable part of the public sector workforce.
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As current government reform is focused on managerial accountability, the execution of your duties is under great scrutiny, and the ramifications of mishandling any employee situation have never been more serious.
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8 More of the Biggest Employee and Labor Relations Challenges in the Federal Workplace - And How Managers Should Handle Them
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Addressing Hostile Work Environment Claims: Your Agency's Q&A Guide
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An employee’s productivity plummets.
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Awards against federal agencies in hostile work environment claims are huge. Are you next to pay?
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Addressing Poor Performance in the Federal Workplace: A Guide for Managers
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Calming Irate Customers: 10 Tips for Government Employees
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This 47-page pamphlet gives HR personnel and supervisors practical advice to manage poor performers and details how to use training, counseling and mentoring to help the employee improve.
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You will always have angry customers. But knowing how to appease them can prevent a misunderstanding from turning into a catastrophe.
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EEO and Federal Managers: Following the Principles, Avoiding Complaints
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Federal Sector FMLA: Answers to Frequently Asked Questions
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EEO missteps can lead to complaints, expense and years of trouble.
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Handling employees' FMLA requests is complicated, but finding solid guidance -- quickly -- doesn't have to be.
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From the Experts to You: Straight Answers on Federal Leave Abuse
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Get to Know Your Federal EEO: From Counseling to the Courts
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Know the right way to handle leave challenges, so your actions aren't overturned by the MSPB -- and learn it directly from the experts on federal leave: Barbara Haga, Marilyn Mattingly and Robin Wink.
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Get to Know Your Federal EEO lays out the entire EEO process in nontechnical terms -- ensuring you understand its origins, laws that apply and how they’re enforced, as well as the ins and outs of settlement.
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How to Serve Tough Customers: Government Edition
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Insubordination in the Federal Workplace: What It Is, Why It Happens, How to Respond
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With this 124-page workbook, government employees learn the skills they need to deal effectively with challenging situations on the phone and face-to-face.
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One act of insubordination can negatively impact the productivity and morale of your entire staff.
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Know Your Role in the Federal Workers' Comp Process! A Guide for Managers
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Lead the Way! Building Effective Federal Supervisory Skills
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The workers' compensation program is a complex system. It involves the entire scope of HR management issues and, if not handled appropriately, can be expensive for the agency.
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Lead the Way! helps federal supervisors and managers enhance their leadership skills in 6 key areas: performance enhancement, communication, delegation and work assignment, time management, team building, and running effective meetings.
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Phone Fantastic! Telephone Tips for Government Employees
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The 7 Biggest Employee and Labor Relations Challenges in the Federal Workplace -- And How Managers Should Handle Them, 2nd Edition
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Phone Fantastic! Telephone Tips for Government Employees is a fun, effective guide that will help your employees perfect their phone skills.
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It’s a daunting task these days … managing federal employee performance and discipline issues with ever-shrinking budgets and limited training opportunities.
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The Complete Q&A Guide to Performance Management in the Federal Workplace
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The Federal Manager's Everyday Guide to FMLA
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Here’s your quick-reference guide for whenever a performance management question comes up.
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With the FMLA’s latest changes plus new guidance to implement them, this practical guide should be your first stop every time an employee requests leave.
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The Federal Probationary Period: Administering the Process in Your Agency
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The Federal Team Leader's Idea-a-Day Guide®
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Probationary employees do not have broad appeal rights, but they do have some avenues of appeal and complaint.
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Written especially for federal managers, this hands-on reference helps you create a more positive team attitude and atmosphere -- so your team can accomplish its goals faster and more effectively.
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