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10 Essential People Skills for Today's Government Employee 2020 Federal Manager's Guide®
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10 Essential People Skills for Today's Government Employee 2020 Federal Manager's Guide<sup>&#174;</sup>
This handy booklet is a fun, effective guide that shows government employees how to become an indispensable part of the public sector workforce. As current government reform is focused on managerial accountability, the execution of your duties is under great scrutiny, and the ramifications of mishandling any employee situation have never been more serious.
8 More of the Biggest Employee and Labor Relations Challenges in the Federal Workplace - And How Managers Should Handle Them Addressing Hostile Work Environment Claims: Your Agency's Q&A Guide
Price: $31.50
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Price: $34.95
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8 More of the Biggest Employee and Labor Relations Challenges in the Federal Workplace - And How Managers Should Handle Them Addressing Hostile Work Environment Claims: Your Agency's Q&A Guide
An employee’s productivity plummets. Awards against federal agencies in hostile work environment claims are huge. Are you next to pay?
Addressing Poor Performance in the Federal Workplace: A Guide for Managers Calming Irate Customers: 10 Tips for Government Employees
Price: $26.75
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Price: $14.95
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Addressing Poor Performance in the Federal Workplace:  A Guide for Managers Calming Irate Customers: 10 Tips for Government Employees
This 47-page pamphlet gives HR personnel and supervisors practical advice to manage poor performers and details how to use training, counseling and mentoring to help the employee improve. You will always have angry customers. But knowing how to appease them can prevent a misunderstanding from turning into a catastrophe.
EEO and Federal Managers: Following the Principles, Avoiding Complaints Federal Sector FMLA: Answers to Frequently Asked Questions
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Price: $38.50
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EEO and Federal Managers: Following the Principles, Avoiding Complaints Federal Sector FMLA: Answers to Frequently Asked Questions
EEO missteps can lead to complaints, expense and years of trouble. Handling employees' FMLA requests is complicated, but finding solid guidance -- quickly -- doesn't have to be.
From the Experts to You: Straight Answers on Federal Leave Abuse Get to Know Your Federal EEO: From Counseling to the Courts
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Price: $29.95
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From the Experts to You: Straight Answers on Federal Leave Abuse Get to Know Your Federal EEO: From Counseling to the Courts
Know the right way to handle leave challenges, so your actions aren't overturned by the MSPB -- and learn it directly from the experts on federal leave: Barbara Haga, Marilyn Mattingly and Robin Wink. Get to Know Your Federal EEO lays out the entire EEO process in nontechnical terms -- ensuring you understand its origins, laws that apply and how they’re enforced, as well as the ins and outs of settlement.
How to Serve Tough Customers: Government Edition Insubordination in the Federal Workplace: What It Is, Why It Happens, How to Respond
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Price: $29.95
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How to Serve Tough Customers: Government Edition Insubordination in the Federal Workplace: What It Is, Why It Happens, How to Respond
With this 124-page workbook, government employees learn the skills they need to deal effectively with challenging situations on the phone and face-to-face. One act of insubordination can negatively impact the productivity and morale of your entire staff.
Know Your Role in the Federal Workers' Comp Process! A Guide for Managers Lead the Way! Building Effective Federal Supervisory Skills
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Price: $25.75
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Know Your Role in the Federal Workers' Comp Process! A Guide for Managers Lead the Way! Building Effective Federal Supervisory Skills
The workers' compensation program is a complex system.  It involves the entire scope of HR management issues and, if not handled appropriately, can be expensive for the agency. Lead the Way! helps federal supervisors and managers enhance their leadership skills in 6 key areas: performance enhancement, communication, delegation and work assignment, time management, team building, and running effective meetings.
Phone Fantastic! Telephone Tips for Government Employees The 7 Biggest Employee and Labor Relations Challenges in the Federal Workplace -- And How Managers Should Handle Them, 2nd Edition
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Price: $31.95
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Phone Fantastic! Telephone Tips for Government Employees The 7 Biggest Employee and Labor Relations Challenges in the Federal Workplace -- And How Managers Should Handle Them, 2nd Edition
Phone Fantastic! Telephone Tips for Government Employees is a fun, effective guide that will help your employees perfect their phone skills. It’s a daunting task these days … managing federal employee performance and discipline issues with ever-shrinking budgets and limited training opportunities.
The Complete Q&A Guide to Performance Management in the Federal Workplace The Federal Manager's Everyday Guide to FMLA
Price: $36.95
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Price: $33.95
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The Complete Q&A Guide to Performance Management in the Federal Workplace The Federal Manager's Everyday Guide to FMLA
Here’s your quick-reference guide for whenever a performance management question comes up. With the FMLA’s latest changes plus new guidance to implement them, this practical guide should be your first stop every time an employee requests leave.
The Federal Probationary Period: Administering the Process in Your Agency The Federal Team Leader's Idea-a-Day Guide®
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Price: $49.80
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The Federal Probationary Period: Administering the Process in Your Agency The Federal Team Leader's Idea-a-Day Guide<sup>&#174;</sup>
Probationary employees do not have broad appeal rights, but they do have some avenues of appeal and complaint. Written especially for federal managers, this hands-on reference helps you create a more positive team attitude and atmosphere -- so your team can accomplish its goals faster and more effectively.
   
 
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