One act of insubordination can negatively impact the productivity and morale of your entire staff. Find out what qualifies as insubordination -- and what you can do about it -- directly from noted authority Marilyn Mattingly. She dissects dozens of MSPB decisions to show you which agency disciplinary approaches to insubordination have worked -- and which failed under third-party review.

From the moment an employee doesn’t respond to an order, to legitimate reasons for disobeying, you learn when -- and when not -- to discipline an employee. Plus, you get guidance on:

• What to do if you cannot prove that refusal to obey an order was intentional
• Whether you can discipline an employee for initially refusing an order even if they subsequently obey it
• When not to use the words “insubordinate” or “insubordination” in a charge
• Alternate charges that may hold up better than insubordination in certain situations
• And more!