Presented by Merri Hanson

Who hasn’t struggled to communicate with a high-conflict employee? Every workplace has those one or two employees who thrive in creating persistent conflict — dragging down everyone’s morale, along with overall productivity. You may not be able to change these employees, but you can take a strategic approach to de-escalate their behavior, manage them more effectively, and eliminate their negative impact.

Find out how in this 90-minute audio seminar. Along with learning what drives high-conflict behavior in the workplace and the power struggle that ensues, you’ll get guidance to:

Recognize personality disorders and common high-conflict employee manifestations
Communicate more effectively with high-conflict employees
Develop the must-have skills for de-escalation
Intercept high-conflict thinking using the EAR approach
Understand what types of actions and statements lead to conflict