By Allison Uehling

Learn the proper steps to take when an employee requests reasonable accommodation. This new Second Edition gets you current on disability law and how the EEOC's affirmative action regulations impact your agency's reasonable accommodation procedures.

Plain-language Questions and Answers take you through carrying out the interactive process and crafting possible accommodations, including a new look at accommodation ideas for targeted disabilities. Plus, examples from current cases teach you dos and don'ts -- so you know the compliant way to respond to employees' accommodation requests plus how to:

• Assess the essential functions of a position consist with the EEOC's position on attendance
• Determine if a delay in providing reasonable accommodation will be considered a discriminatory denial
• Address service and emotional support animals as reasonable accommodations
• Apply the most recent EEOC decisions involving telework
• And more!