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Resolving EEO Conflicts: The Informal Approach

 
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This video teaches supervisors and managers how to resolve EEO problems informally. You observe a typical dispute-resolution meeting -- learning from others' actions and the EEO professional's explanations. You find out how to satisfactorily resolve employees' everyday conflicts using the most effective actions such as: listening to the employee's perceptions of the situation; respecting the other person's motive; maintaining a non-confrontational tone; and more!


(1998. DVD. 12 min. Product Code: 4301.RESLV.DVD)


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