An employee’s productivity plummets. You need to determine a fair, effective way to assign overtime work. Coworkers are complaining about an employee’s hygiene habits. What do you do?

Turn to this guide that walks you through 8 tricky problem areas that every federal manager inevitably confronts. Whether it’s employees’ social media use or conflict among staff, you get practical guidance and use-today techniques to resolve it.

For easy use, each chapter is devoted to one specific challenge, outlining the issues involved and then illustrating – through a real-life scenario – the best way to approach it. You discover how to:

• Determine the cause of poor performance and use coaching to improve skills, productivity and accountability
• Apply the nexus requirement to an employee’s off-duty misconduct
• Identify what may be considered an unfair labor practice
• Confront increasing incidents of an employee’s bullying behavior
• Plus more!

And, for added help, you get model forms and letters to use as you initiate personnel actions, including a performance warning, proposal for adverse action, letter of reprimand and more!