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How to Serve Tough Customers: Government Edition
How to Serve Tough Customers: Government Edition
 
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Description
 

With this 124-page workbook, government employees learn the skills they need to deal effectively with challenging situations on the phone and face-to-face. In as little as 20 minutes each day for one week, your employees will enhance their service skills by learning:

  • Strategic techniques to cool down angry customers
  • 4 things every customer wants
  • Successful methods to juggle several customers at once – and satisfy all
  • 3 questions customer often ask after a mistake — and how to respond
  • Tips for problem prevention
  • And more!

How to Serve Tough Customers: Government Edition provides case studies, skill-assessment quizzes, tips and customized action plans that your employees can easily relate to their own situations in working for the government.

Call for discounted bulk pricing.


(2002. Workbook. 124 pp. Product Code: 3101)