Reasonable accommodation of disabilities is a very complex area of law that poses serious consequences for agencies that get it wrong. This course explains the legal background and the practical process of how to provide – and or deny – accommodations for disabilities. After completing this course, you’ll be able to:

• Explain the roles of medical information, documentation and examinations in the reasonable accommodation process
• Determine if a request for a reasonable accommodation is coming from a "qualified individual with a disability"
• Apply the interactive process involved when handling accommodation requests
• Avoid compensatory damages by demonstrating that good faith efforts at accommodation were made