Overview of the Federal EEO Process, Course 1 of cyberFEDS^® eLearning The Federal EEO Process Series, explains the basic steps for handling EEO complaints from start to finish.

You get guidance to:

• Avoid formal complaints whenever possible
• Use the ADR process when appropriate
• Explain the consequences to an agency of liability under EEO law and of failure to comply with the process
• Advise management on the handling of individual violators of EEO law