This course is designed to introduce newcomers to the essential elements of the federal EEO process, and to refresh and update the skills of more experienced practitioners. This course explains how the process works, step-by-step, and describes the consequences of liability and noncompliance.

Course Components

Chapter 1: Addressing an EEO Complaint
Chapter 2: The Formal Complaint Process
Chapter 3: Alternative Dispute Resolution
Chapter 4: Liability and Noncompliance

Learning Outcomes

After completion of this course, you'll be able to:

• Follow the basic steps for handling an EEO complaint from its origins through its resolution.
• Avoid formal complaints when possible.
• Use the ADR process when appropriate.
• Describe the consequences of agency liability and noncompliance with the process.
• Advise management on the treatment of individual violators of EEO law.
• Complete chapter assessments with 100% mastery and the final assessment with 80% mastery.

How do cyberFEDS^® eLearning courses work? Visit www.lrp.com/cfelearn for details.