This video teaches supervisors and managers how to resolve EEO problems informally. You observe a typical dispute-resolution meeting — learning from others' actions and the EEO professional's explanations. You find out how to satisfactorily resolve employees' everyday conflicts using the most effective actions such as: listening to the employee's perceptions of the situation; respecting the other person's motive; maintaining a non-confrontational tone; and more! Prepayment or purchase order only with no returns accepted — videos are not available for preview. A free preview video of all five videos is available. For more information see Federal Preview Video.