Mediation is a quick, cost-effective way to resolve disputes. Now you can train employees, faculty members or students to effectively resolve disputes among roommates, residence staff, co-workers, community members and others who interact on your campus. In one complete binder written by Rick Olshak, Mastering Mediation gives you all the elements you need to construct 4 training tracks: basic, advanced, combined and an isolated in-service training. Participants gain an understanding of the mediation process and the skills involved.