When OCR Comes Calling: An Insider's Guide to Handling Disability Complaint Investigations and Compliance Reviews is your complete guide to what works -- and what doesn't -- when responding to and dealing with OCR. You learn -- from a former OCR attorney -- which approaches are the most effective when you face a disability discrimination complaint.

Find out how and why OCR operates the way it does when investigating complaints -- and how you can generate win-win case resolutions. You get specific advice on how to:

• Provide OCR with information that is relevant and effective in the event of a complaint
• Negotiate agreements that are appropriate and useful to the district
• Leverage the investigation and review processes to improve district compliance and disability rights awareness
• And much more