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10 Essential People Skills for Today's Government Employee
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7 Steps to Return an Injured Employee to the Federal Workplace
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Call toll-free 1-800-341-7874
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This handy booklet is a fun, effective guide that shows government employees how to become an indispensable part of the public sector workforce.
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This course provides managers with a step-by-step approach for returning injured employees to the workplace.
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8 More of the Biggest Employee and Labor Relations Challenges in the Federal Workplace - And How Managers Should Handle Them
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A Federal Manager's Role in Accommodating Mental Disabilities
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Call toll-free 1-800-341-7874
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An employee’s productivity plummets.
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This course will give managers best practices to navigate the reasonable accommodation process for individuals with mental disabilities.
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A Federal Manager's Role in Accommodating Physical Disabilities
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A Federal Manager's Role in Challenging Workers' Compensation Claims
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Call toll-free 1-800-341-7874
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Call toll-free 1-800-341-7874
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This course provides managers with essential compliance guidance to actively participate in the reasonable accommodation process for individuals with physical disabilities.
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Managers have a right to dispute questionable workers’ compensation claims. This course explains what makes a claim questionable, and how the manager should respond.
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A Federal Manager's Role in Limiting Religious Discrimination and Harassment
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A Federal Manager's Role in the Negotiated Grievance Procedure
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Call toll-free 1-800-341-7874
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Call toll-free 1-800-341-7874
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This course explains how managers can balance the sometimes competing interests of religious expression and religious discrimination, plus provides specific guidance on how to handle requests for religious accommodation.
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This course provides federal managers with detailed guidance on how to manage every step of a grievance that falls under the negotiated grievance procedure.
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Actions That Make a Difference: Preventing and Responding to Harassment in Your Agency
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Addressing Hostile Work Environment Claims: Your Agency's Q&A Guide
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Gain valuable insights from Sam Vitaro, whose experiences as a former MSPB AJ and arbitrator give him a unique view of the EEO process and how agencies handle harassment -- for better or worse.
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Awards against federal agencies in hostile work environment claims are huge. Are you next to pay?
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Addressing Performance and Conduct of Federal Employees With Disabilities: From-the-Trenches Strategies
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Addressing Poor Performance in the Federal Workplace: A Guide for Managers
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If you're confused about how to address performance and conduct problems for employees with disabilities, you aren't alone.
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This 47-page pamphlet gives HR personnel and supervisors practical advice to manage poor performers and details how to use training, counseling and mentoring to help the employee improve.
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ADR in the Federal Workplace: What, Why and How
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Alleged Misconduct: Performing Fair, Defensible Investigations in the Federal Workplace
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Call toll-free 1-800-341-7874
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This course explains to managers why ADR is a better option than a grievance or EEO complaint and details the different methods used — putting everyone at ease about using ADR and ultimately increasing the chances of a successful outcome.
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Investigating alleged employee misconduct offers countless opportunities for missteps.
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Alternative Discipline and Federal Employees: Creating Win-Win Solutions
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Alternative Discipline in the Federal Workplace: Crafting Solutions That Work
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Discover creative ways to deal with problem employees — and spend less time defending disciplinary actions.
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Alternative discipline does more than give you another way to resolve tough employee situations ... it can also minimize workplace disruption, cut the time you spend defending disciplinary actions and limit the risk of third-party litigation.
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Barbara Haga Presents ... Managing Employee Leave Issues in the Federal Workplace - Volume 1
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Beyond the Obvious: Accommodating Federal Employees With Hidden Disabilities
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Together, these two videos are your cure for chronic problems — and confusion — when dealing with the many types of leave available to federal employees.
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In 90 minutes they'll give you the practical guidance and accommodation strategies you need to make sound decisions involving employees with hidden disabilities.
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Building and Leading Teams to Meet Agency Objectives
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Calming Irate Customers: 10 Tips for Government Employees
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Call toll-free 1-800-341-7874
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This course provides managers with guidance on when it’s appropriate to form a team and action steps for leading a successful team that meets its objective.
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You will always have angry customers. But knowing how to appease them can prevent a misunderstanding from turning into a catastrophe.
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